Guidance
| Layer | Document | Purpose |
|---|---|---|
| 1 | Order Form | The commercial document setting out product selection, pricing, and key details. |
| 2 | Terms of Service (ToS) | The master terms published online, applying to all products and customers. This defines the core legal relationship, scope of use, IP ownership, limitations of liability, governing law, and termination. |
| 3 | Schedules | Core schedules such as the Data Processing Addendum (DPA), Service Levels (SLAs), and Information Security. Incorporated by reference into the ToS and covering these topics in more detail. |
| 4 | Mandatory Policies | Published company policies (e.g. Anti-Bribery, Modern Slavery, Privacy) forming part of our supply chain compliance requirements. |
| 5 | Product-Specific Terms (PSTs) | Product-specific commercial or technical terms that differ from the ToS. |